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Cancellation policy

Revocation Policy & Revocation Form - Fauck GmbH

In the event that you are a consumer within the meaning of section 13 German Civil Code (Bürgerliches Gesetzbuch – BGB), i.e. make the purchase for purposes which, in their majority, can neither be attributed to your commercial nor your self-employed professional activity, you have a right of revocation in accordance with the following provisions.

A. Revocation Policy / Right of Revocation

You have the right to revoke this contract within fourteen days without giving reasons. The revocation period shall be fourteen days from the day on which you or a third party named by you who is not the carrier have taken possession of the ultimately delivered goods.

In order to exercise your right of revocation, you must inform

Fauck GmbH, Salzufer 13-14, 10587 Berlin, Germany,
Tel. no.: 49 (0)30 8 01 50 81, Fax no.: +49 (0)30 8 02 20 70,
E-mail: [email protected]

about your decision to revoke this contract by means of a clear statement (e.g. a letter sent by regular mail, or a fax or e-mail). You may use the attached sample revocation form, which is not mandatory, however.
In order to comply with the revocation period, it will be sufficient for you to dispatch the notice of exercising your right of revocation before expiry of the revocation period.

Consequences of the revocation
If you revoke this contract, we are obliged to reimburse you immediately and no later than fourteen days from the day on which we received your notice of revocation of this contract for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment for the reimbursement as used by you in the original transaction, unless explicitly agreed otherwise with you, and in no event will you be charged for such reimbursement. We may refuse to reimburse payments until we have received the returned goods or until you have provided evidence that you have returned the goods, whichever is earlier.
You shall return or deliver the goods to us immediately and in any event no later than fourteen days from the date on which you informed us about your revocation of this contract. This period shall be deemed to have been complied with if you dispatch the goods before the expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods.
You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Exclusion or premature expiry of the right of revocation
The right of revocation does not apply to contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is relevant or which are clearly tailored to the personal needs of the consumer.
The right of revocation expires prematurely in the case of contracts for the delivery of goods if after delivery these have been inseparably mixed with other goods due to their properties.

B. Revocation form

If you wish to revoke the contract, please fill out and return the form below.


Fauck GmbH
Salzufer 13-14
10587 Berlin
Fax no: +49 (0)30 8 02 20 70
E-mail: [email protected]


I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)




Ordered on (*) ____________ / received on (*) __________________


Name(s) of the consumer(s)


Address(es) of the consumer(s)


Signature(s) of the consumer(s) (only for paper communication)



(*) Please delete as appropriate